How True Teams Behave

Watch a competitive athlete make an honest error in a game and observe how quickly his or her teammate’s gather around to offer encouragement and support. Now, compare that observation to what happens in your practice. How are errors or honest mistakes perceived...

Key Care Team Attributes

Most of us have heard the behavioral truism, “You can’t take others to a place you have never been to yourself.” And this truth applies doubly to the functioning of patient-centered / relationship-based practices. A central theme within this practice...

Team, This is Our Practice!

Upon walking into the first day of training camp during the summer of 1961, Vince Lombardi said, “Gentlemen, this is a football”. You see, the Packer’s previous season had ended with a heartbreaking defeat in the NFL Championship, and that hot summer...

You Can’t Do it Alone

As mentioned on many occasions, the creation and maintenance of a truly Relationship-based / Health-centered practice is founded first on clarified values, a clear Mission, and a compelling Vision which the leader can then effectively convey to the staff. But having a...

Key Team Psychographic Attributes

Most of us have heard the behavioral truism, “You can’t take others to a place you have never been to yourself.” And this truth applies doubly to the functioning of patient-centered / relationship-based practices. A central theme within this practice...