This interview process facilitates the learning for both the patient and the doctor. It is a process to clarify the patient’s values, wants, and concerns, determine his/her emotional maturity and readiness to accept responsibility and make informed choices for oral health.
We must spend enough time to listen and learn their values, fears, anxieties, expectations and perceived need. People must know that we have listened to them and understand what they want, because people will buy what they need from people they trust and who understand what they want. Understanding their socio-economic and intellectual levels, personal values, appreciation of dentistry and behavior style helps me to know how I can help them make informed choices for a preferred future of oral health.
►”In our time today, I believe it is important for us to know each other so we can decide how we can work together to help with your oral health.”
►”What would be important for me to know about you?” (pause)
►”What is the most important thing I can do for you?”
►”What is your long-term plan for your dental care?”
►”What do you know about the conditions present in your mouth?”
►”How do you feel about the way your teeth look? Color and shape.”
►”What are your expectations for your experience in our office?”
>Understand their values and how what we have to offer fits their values.
>Everyone wants quality work, but don’t really know what that means. They judge quality by relationships and lack of discomfort.
>Values clarification in dentistry is a process where patients become aware of their personal values of health and how dental care fits into their value system.
>Co-discovering values is a relationship building practice that occurs over time at the patient’s pace. We must provide enough time for developing relationships.
>Choose any service – clinical or behavioral – how can you enhance the value to the patient?
Bill Lockard, D.D.S. – Visiting Faculty – The Pankey Institute