On Word-of-Mouth Referals

You did an amazing job revitalizing her smile, so why didn’t she refer her friends to you for similar care? It is likely that this happened because you never asked for the referral, or if you did, it was at the wrong time or in the wrong way. We all dislike...

Perception is Reality to Many

Perhaps one of the most challenging aspects of dentistry, and life in general, is that things are often not what they appear to be – particularly in the beginning. And this truth naturally includes our perception of others and their intentions and agendas....
Multi-tasking – The Big Lie

Multi-tasking – The Big Lie

Linguists tell us that the word ‘priority’ came into the English language in the 1400’s. And at that time, there was no plural version…there was no such thing as “priorities”. Only in the faster-paced world of the 1900’s did...

Head, Hands, Heart

L.D. Pankey, when talking about the assimilation of knowledge, would say, “First you get it in your hands, then your head, and finally in your heart”, meaning objective understanding and competence is only the FIRST step in becoming a complete dentist....