We are quick to blame our environment when things go poorly. If our practice is struggling, it’s because the economy sucks. If a patient declines our brilliant treatment plan, they have “low dental IQ”. If our child’s team loses a game, it’s because of bad officiating. If we are late to the office, it’s because other people were blocking our way.
When we win, however, we tend to ignore the environment completely. If a new patient says “yes”, it’s because we are talented and likable. If we surpass our production goals, it’s because we are an “A Team”. If we arrive early for the morning huddle, it’s because we are organized and always prompt.
Winston Churchill famously said, “We shape our buildings, thereafter they shape us.”
So too is it true with our environment.
Our environment at home and at the office represent a series of choices, based on our acted-upon values…how we repeatedly choose to spend our time, energy, and money.
From this perspective then, we can view what happens at home and at the office as one giant ecosystem we largely designed. And since we designed it, we can change it -if we really want to.
But sometimes complaining is easier, because it blame-shifts. It conveniently moves the locus of our problems off onto someone or something else.
This car is driving me crazy! Why are they only driving the speed limit?
That patient wasted my time, they didn’t even bother to schedule after all the time I spent explaining things to them!
My hygienist never seems to care about anyone but herself!
Pogo famously said, “We have met the enemy, and he is us”.
And he was right.
If there are some aspects regarding your practice and personal life which you do not like, the answer likely greets you in the mirror each and every morning.
Paul A. Henny, DDS
Thought Experiments LLC, ©2016