When we meet a new patient for the very first time, what matters the most? 1. Showing we are skilled,…
COMMUNICATION Emotion makes a person take action now. When they hear a message honestly and sincerely delivered they tend to…
ICO-DISCOVERY INTERVIEW This interview process facilitates the learning for both the patient and the doctor. It is a process to…
COMMUNICATING QUALITY TO OUR PATIENTS Robert L. Cunningham, D.D.S. Helping our patients/clients to value fine dentistry has everything to do…
Bob Barkley is largely credited for bringing two terms into our profession's lexicon: "Co-discovery" and "Co-diagnosis". And as a consequence,…
It is customary for dentists and team members to want -and to work at establishing- conflict-free "friendships" with patients. Unfortunately…
There are two distinctly different ways patients will say "yes" to treatment. Some say "yes" because the dentist has positional…
We all have goals in our lives, and so do our patients. These goals may include learning a new technique,…