It’s all about Trust

It’s all about Trust

When we meet a new patient for the very first time, what matters the most? 1. Showing we are skilled, experienced, and capable? 2. Showing we are trustworthy and likable? Most of us, due to our heavy left-brain oriented education and training (and therefore left brain...

Emotional Connection is Key

COMMUNICATION Emotion makes a person take action now. When they hear a message honestly and sincerely delivered they tend to become emotionally involved. Listening with empathy gives the person psychological support. Next to physical survival, the greatest need is to...

The Codiscovery Interview

ICO-DISCOVERY INTERVIEW This interview process facilitates the learning for both the patient and the doctor. It is a process to clarify the patient’s values, wants, and concerns, determine his/her emotional maturity and readiness to accept responsibility and...

A Co-Discovery Method to Consider

COMMUNICATING QUALITY TO OUR PATIENTS Robert L. Cunningham, D.D.S. Helping our patients/clients to value fine dentistry has everything to do with how we are with the patient during their initial (and continuing care) visits to our office. A close, ongoing examination...