Getting to “NO”

Getting to “NO”

When a person consistently behaves in a fashion which is in alignment with their core values, and we also agree with those core values, we label it ‘personal integrity’. But notice what I have done here, I have added “and we also agree”, in other words, we come into...
Why Good Rapport is not Good Enough

Why Good Rapport is not Good Enough

The concept of NOT providing major rehabilitative or esthetic treatment on people who are functional strangers to us, is one that I have believed-in for over thirty years, and is rooted in my exposure to the work of L.D. Pankey (Know your Patient). On an intuitive...
Knowledge & Learning Are Two Different Things

Knowledge & Learning Are Two Different Things

We all have goals in our lives, and so do our patients. These goals may include learning a new technique, losing weight, saving money, or attaining a healthy attractive smile. And it is easy to assume that the gap between where we are now, and where we want to be in...
It’s a choice.

It’s a choice.

“The less a service is perceived to be a ‘need’ the more profitable it can be provided to those who ‘want’ it.” Avrom E. King The insurance industry’s philosophy toward dental care is that it represents the servicing of ‘needs’, and that each ‘need’ can then be...
A Tribute to Andrea

A Tribute to Andrea

When I launched CoDiscovery.com in early 2008, I solicited for contributing writers, as I envisioned the site as being a growing, forward-looking collaborative resource and not just as a monolithic retrospective. One of the many writers who approached me was a young,...